Our Support
In the last decade, computers have become an integral part of everyday life. Of course, almost every computer user encounters a problem occasionally, whether it is the annoyance of a forgotten password, or the disaster of a crashing server. The explosive use of computers has created demand for specialists who provide advice to users, as well as for the day-to-day administration, maintenance, and support of computer systems and networks.
TSG offers complete computer support for individuals and businesses alike, in a market faced with increasingly complex technologies. Our personalized computer support services leverages the expertise and experience that TSG has developed over the last 24 years in providing excellent technical support to all our customers - big or small.
Our Support Technicians
Our support technicians are highly experienced, well-trained and have a mission to raise the bar on support quality and assist our clients with time-sensitive PC, server and network issues.
Our troubleshooting skills and in-house knowledge base allow us to quickly identify and resolve computer and network problems, while laying a foundation to prevent these issues from recurring over time.
Whether it's emergency data recovery or hardware replacement, our technicians are available to assist immediately and confidentially. We offer both onsite and remote support services.
Our Qualifications
Who to call when your PC or printer quits is no longer in question. With an expanding team of Microsoft, Citrix, CISCO, IBM and Apple Certified Technicians, TSGs technical support coverage extends to technologies that we use every day. Our technicians can service and repair all makes and models of computers and work with a variety of software solutions.
TSG also maintains the highest level of industry standard, in-warranty and out-of-warranty service authorizations from leading systems and peripherals vendors. IBM, HP/Compaq, Lexmark, Epson and others, demand that our service engineers stay current with ever-changing technologies and product troubleshooting techniques. Our technicians participate in continuing educational opportunities provided by these vendors. See more about our maintenance services.
Common Technical Support Issues
- Hard Disk Drive (HDD) media failure or critical capacity issues
- Unresponsive or non-booting Windows Server or workstation
- Network unavailable, internet down, remote access failures
- Hardware or software failure within business-critical applications
We are available to meet with you to discuss your technology plans, concerns, and priorities. Along with you, we can develop a plan, set targets and clear realistic goals, further refine strategies, and finally, recommend a course of action. Let us help you get back up and running quickly.
